Complaints & Data Privacy
We will use any personal information and data for the purposes of processing your Insurance Claim.
Such data may also be used for Owens McCarthy’s internal Management Information System. Consent is our ‘LEGAL BASIS’ to process data consisting of data necessary for the performance of the Insurance Contract/Policy; in every case, the provision of personal data in the context of insurance claims will be a contractual requirement, outside of which the policy will-not or cannot operate. We do not process sensitive data.
Data is kept for period of time necessary to bring the insurance claim to a successful conclusion and thereafter for 6 years, per the provisions of the Central Bank’s Consumer Protection Code.
You, as the Data Subject have a right to access your data. You have the right to ensure that the data we maintain in your behalf is accurate and that errors are corrected. You have the right to instruct us in relation to the portability of your data; to the restriction of processing of the data; and to object to the processing of the data.
You have the right to complain to the Data Protection Commissioner in respect of any aspect of your data and our processing/retention thereof.
We do not process or retain your data in the context of automated decision-making.
Any requests or queries in relation to your data should be addressed to: Operations Director, Owens McCarthy, Library Place, Town Centre, Killorglin, Co. Kerry.
In order to successfully handle your claim, we may share information relating to your insurance claim any/all of the following:
- Your Insurance Broker/Agent
- Your Solicitor; Engineer; Surveyor; Architect; Building Contractor
- Any other person appointed by you to represent your interests
We are Regulated by the Central Bank of Ireland and authorised by the Financial Conduct Authority in the United Kingdom. We are subject to the provisions of the Central Bank of Ireland’s Consumer Protection Code.
We take all complaints seriously. We have a written procedure that determines how we investigate and respond-to complaints. Where you believe that issues have arisen which give cause for concern or complaint we would ask that you bring them to our attention without delay at:
Managing Director, Owens McCarthy, Town Centre, Killorglin, Co. Kerry.
Your complaint will be recorded and we will respond to you within five business days, in writing, to acknowledge your complaint.
Following a thorough review and investigation, we will write to you within twenty business days advising you of our conclusion.